How to request deletion
Option 1 — In the app (workspace owners and administrators)
- Sign in to Novex on the mobile app or at nov3x.com.
- Open Settings → Data & Privacy.
- In the “Request account deletion” section, select “Request deletion”.
- Type DELETE MY WORKSPACE to confirm, add an optional reason, then select “Confirm deletion request”.
- You will receive a confirmation email, and your request is scheduled (see the grace period below).
You can cancel the request from the same Settings → Data & Privacy screen at any time before the grace period ends.
Option 2 — By email (any user)
If you cannot reach the in-app option — for example, you are a team member rather than an administrator — email us from the address registered on your account:
- Write to privacy@nov3x.com (data-protection requests) or support@nov3x.com (general support).
- Use the subject line “Account Deletion Request”.
- Include the email address of the account you want deleted.
We verify the request against your account email before actioning it.
Grace period
Deletion requests are held for a 30-day grace period before processing begins, and the request can be cancelled at any point during that window. After 30 days the deletion is carried out automatically and permanently, and it can no longer be reversed.
What is permanently deleted
Once your request is processed, Novex permanently deletes:
- Your account profile — name, email address, and login credentials.
- Your workspace content — events, guest and attendee registrations and their personal data, clients, leads, vendors, tasks, and messages.
- Documents you created — your quotations, invoices, and payment records.
- Uploaded files and media — every file stored for your account.
- Push-notification device tokens registered by the mobile app.
- Data-export archives you previously generated.
What is retained, and for how long
To meet legal, tax, and security obligations, Novex Systems LLC keeps a limited set of records after deletion. These are access-restricted and isolated from everyday use:
| Data | Why it is kept | Retention period |
|---|---|---|
| Compliance and security audit logs | A record that actions took place — not your deleted business content — as required by data-protection and audit rules. | Up to 7 years |
| Billing and tax records issued by Novex | Accounting and tax obligations, including Saudi e-invoicing and applicable US requirements. | The legally required retention period |
| Encrypted backups | Residual disaster-recovery copies, overwritten automatically on our normal backup-rotation cycle. | Purged on the backup-rotation cycle |
Retained records are access-restricted and are not used for any purpose other than the legal obligation for which they are kept — never for marketing or to contact you.
Contact
Novex is operated by Novex Systems LLC, a Wyoming limited liability company at 30 N Gould St, STE R, Sheridan, WY 82801, USA. For deletion requests or questions about your data, email privacy@nov3x.com or call +1 (307) 466-7333.