Refund & Cancellation Policy

Paid Subscriptions renew automatically at the end of each billing cycle (monthly or annual) unless you cancel before the renewal date. Pricing in effect at the time of renewal applies. We may change pricing for future renewal periods on at least 30 days' written notice.

Taxes. All fees are exclusive of taxes, levies, duties, or withholdings. You are responsible for any taxes assessed on the transaction other than taxes on Novex's net income.

Late payment. Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We may suspend or terminate access if any undisputed invoice remains unpaid for more than 30 days.

• Monthly plans are non-refundable. You may cancel at any time; you retain access through the end of the current billing month.
• Annual plans are eligible for a pro-rated refund within the first 30 days of the annual term. After 30 days, annual plans are non-refundable.
• Free plans and free trials are not refundable in any sense (no payment is collected).
• Approved refunds are processed to the original payment method within 14 business days.

You may cancel your Subscription at any time through your billing settings. Cancellation takes effect at the end of the current billing period — downgrades and cancellations do not forfeit time you have already paid for.

Effect of cancellation. Upon cancellation your paid access ends at the close of the current period; Novex will make your data available for export in machine-readable form for 30 days, after which it is deleted or anonymized as described in the Terms of Service.

To cancel or request a refund, use your billing settings or contact us at legal@nov3x.com. The full contractual terms governing subscriptions, refunds, and termination are set out in our Terms of Service.